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Retailer Apologizes After Employees Die Following Japan Earthquake

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Habita retail store has issued an apology after two employees died while returning to a damaged mall to secure cash following a 7.1 magnitude earthquake in Kumamoto.

According to a report by Khaosod Online, the Japanese retail chain Habita has publicly apologized for the deaths of two employees during the aftermath of a 7.1 magnitude earthquake that struck Kashima, Kumamoto, on July 28. The disaster has resulted in at least 38 confirmed fatalities, including seven individuals working within the Aeon Mall complex.

Reports indicate that the two Habita employees were instructed by management to re-enter the damaged mall to move cash from registers into a safe. One of the victims, 22-year-old Kurumi Otake, had initially evacuated the building but returned after receiving the directive. Her family confirmed that she had been in contact with relatives outside the mall before going back inside. Koji Yuse, Habita’s sales director, attended Ms. Otake’s funeral on August 2 and admitted that the instruction given at the time was inappropriate, stating that the task was not worth the loss of life.

For travelers and residents, this incident highlights the critical importance of prioritizing personal safety over property during natural disasters. While the company is currently reviewing its internal protocols, the full extent of the corporate decision-making process remains under investigation. Authorities continue to manage the recovery efforts in the region, and further details regarding the company's future actions are expected to be disclosed as the situation develops.

Translated from Thai.

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