Roojai Insurance Addresses Physical Altercation Following Disputed Claim

On July 30, 2026, Roojai Insurance released an official statement regarding a physical altercation that occurred at the Saimai Police Station on July 28. According to the company, a customer purchased a 2+ insurance policy at 10:18 a.m. on July 28, which required the submission of vehicle photos for inspection—a step the customer had not yet completed.

Later that day, at 5:54 p.m., the customer reported a rear-end collision that allegedly occurred at 5:50 p.m. Roojai dispatched a surveyor to the scene. Upon arrival, the surveyor noted that the physical evidence at the site, such as the absence of debris, did not align with the reported accident details. Following this assessment, a dispute arose that escalated into the customer physically assaulting the insurance representative in the presence of police officers at the station.

For residents and travelers in Thailand, this incident highlights the importance of adhering to insurance policy requirements, specifically the timely submission of vehicle inspection photos. Failure to comply with these administrative protocols can complicate the claims process significantly. While the company has provided its account of the timeline and the discrepancies found at the scene, the legal proceedings regarding the assault and the final determination of the insurance claim remain under investigation by local authorities.