Thai Airways Announces Compensation Measures for Passengers Affected by September Floods
Thai Airways has approved a compensation framework for passengers impacted by flight disruptions during the heavy rains and flooding between September 26 and 30, 2026.
Thai Airways (THAI) has officially announced a compensation program for passengers who experienced travel disruptions due to severe weather conditions in Thailand between September 26 and 30, 2026. According to a report by Khaosod Online, the airline’s board of directors approved these measures to address the inconvenience caused by heavy rainfall and flooding during that period.
The compensation policy covers three specific groups of passengers: those affected by flight delays, those whose flights were cancelled, and those who experienced significant delays in receiving their baggage. The airline stated that it will evaluate each claim on a case-by-case basis, taking into account the specific facts and damages incurred, in accordance with relevant regulations and laws.
For travelers who were impacted, the airline has provided a dedicated portal at https://www.thaiairways.com/en-th/content/help/flight-disruption/ where they can submit requests for compensation or obtain official documentation required for insurance claims. Passengers may also contact the Thai Airways Customer Care Center for further assistance. While the airline has committed to processing these requests as quickly as possible, the specific amount of compensation for individual cases remains to be determined based on the airline's internal review process. Travelers are advised to keep all relevant travel documents and receipts to support their claims.
