General
Over 16,000 Complaints Filed Regarding 'Mor Prom' Platform
Thailand's Ministry of Public Health reports a high volume of complaints concerning the 'Mor Prom' digital health platform, though officials state there are no associated disbursement issues.
According to a report from Matichon Online published on August 4, 2026, the Permanent Secretary of the Ministry of Public Health has acknowledged that more than 16,000 complaints have been filed regarding the 'Mor Prom' digital health platform.
'Mor Prom' is a widely used application in Thailand for managing health-related services, including vaccination records and digital health certificates. While the volume of complaints is significant, the Ministry clarified that these reports are not linked to any financial disbursement errors or payment failures within the system.
For residents and expatriates in Thailand, the 'Mor Prom' platform remains a primary tool for accessing public health data. While the Ministry has addressed the nature of these complaints, the specific reasons behind the high volume of user feedback remain to be fully detailed. Users who rely on the platform for official health documentation should continue to monitor their records for accuracy.
As of now, the Ministry has not provided a breakdown of the specific categories of complaints, nor have they announced any immediate changes to the platform's functionality. Residents are advised to keep physical copies of important health documents as a precaution while the Ministry continues to manage the feedback received through the system.
Translated from Thai.
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