Apple Addresses Screen and Dust Issues with New iPhone Duo

Apple has issued a statement regarding technical issues reported by early users and reviewers of the iPhone Duo, the company's first foldable smartphone. Despite a premium starting price of 79,990 baht, numerous users have reported screen failures after only a limited number of folding cycles. Some users claimed their screens cracked within hours of initial use, though Apple has reportedly provided replacements in some instances.

Concerns have intensified following tests by prominent reviewers. JerryRigEverything, known for durability testing, reported screen malfunctions and noted that sand particles were able to penetrate the hinge mechanism, despite the device being marketed with an IP68 dust and water resistance rating. The IP68 standard theoretically implies complete protection against dust ingress. Additionally, South Korean reviewer CuriousHagi identified potential mechanical issues within the hinge assembly that may contribute to screen failure, though the exact cause remains under investigation.

For residents and travelers in Thailand, these reports are significant given the high investment required for the device. While Apple maintains that the affected units represent a very small percentage of total sales, the discrepancy between the advertised IP68 rating and real-world performance remains a point of contention. It is not yet confirmed whether these issues stem from a widespread manufacturing defect or isolated incidents, and consumers are advised to monitor official updates from Apple regarding potential warranty adjustments or design revisions.