General
Roojai Insurance Addresses Incident Involving Aggressive Customer at Police Station
Roojai Insurance has issued a formal statement following an incident where a dissatisfied customer physically assaulted a staff member at a police station over a denied claim.
According to a report by Matichon Online on July 30, 2026, Roojai Insurance has publicly addressed a recent altercation involving one of its clients. The incident occurred at a local police station, where a customer, frustrated by the denial of an insurance claim, physically assaulted a company representative.
In its official statement, the insurance provider maintained that its employee acted in accordance with established company procedures and policy terms when processing the claim. The company emphasized that the denial was based on standard protocols, rather than arbitrary decision-making.
For residents and expatriates in Thailand, this incident highlights the importance of understanding the specific terms and conditions of insurance policies. Disputes regarding claims are typically handled through formal administrative or legal channels, and physical confrontation can lead to serious criminal consequences under Thai law.
While the company has clarified its stance on the employee's conduct, several details remain to be confirmed, including the specific reasons for the claim denial and the current status of the police investigation into the assault. Travelers and residents are advised to review their insurance documentation thoroughly and to utilize official dispute resolution processes if they disagree with a claim outcome.
Translated from Thai.
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