Motorist Reports Unprofessional Response from Insurance Provider After Accident
A Thai motorist shared a distressing experience where an insurance agent allegedly suggested she use tape to fix her damaged vehicle instead of sending assistance.
On November 6, 2026, a TikTok user identified as @kkwanjiii reported a concerning interaction with her car insurance provider following a vehicle accident. According to the user, she contacted her insurer for assistance while stranded in a dark and isolated area at night. She stated that the insurance representative suggested she find tape to patch the vehicle herself to avoid the need for the company to dispatch personnel to the scene. The user expressed shock and frustration, noting that as a woman alone in a vulnerable location, she expected the insurance company to provide immediate support and a sense of security. Instead, she felt abandoned and forced to rely on herself. This incident has sparked significant discussion online regarding the reliability of insurance services during emergencies. For residents and travellers in Thailand, this report highlights the importance of verifying the emergency response protocols of insurance providers. While the user's account has gained widespread attention, the specific insurance company involved has not been publicly named in the report, and the company's official response to these allegations remains to be confirmed. The incident serves as a reminder to prioritize personal safety and to be aware of the limitations of roadside assistance services.
