Phuket Airport and Thai Airways Address Luggage Backlog

Phuket International Airport, in collaboration with Thai Airways, has launched an urgent operation to return delayed luggage to passengers. The backlog, which began accumulating on September 26, 2026, is currently being addressed through a joint effort to sort and distribute items as quickly as possible.

Acting Deputy Director of Phuket Airport, Group Captain Chananat Rodkul, is overseeing the operation, which includes a dedicated coordination point to streamline the return process. To assist affected travelers, Thai Airways is offering free delivery of luggage to passengers' specified addresses. Alternatively, those who prefer to collect their belongings in person may visit the Thai Airways baggage tracking desk located in the arrival hall on the first floor of the International Terminal.

For travelers, this situation highlights the importance of keeping contact information updated with airlines during travel disruptions. While the airport reports that a significant portion of the luggage has already been processed, the operation will continue until all items are returned. Passengers still awaiting their belongings are encouraged to contact the airline directly at 076-3 to confirm their details. It remains to be confirmed exactly how many bags are still outstanding and the estimated timeline for the total resolution of the backlog.