Law
Thai Consumer Protection Board Intervenes in 'Free Cream' Scam
Minister Supamas Issarapakdee has directed the Office of the Consumer Protection Board (OCPB) to assist victims of a deceptive 'free cream' marketing scheme, resulting in a swift 85,000 baht refund.
On September 2, 2026, the Thailand Government Public Relations Department reported that Minister of Higher Education, Science, Research and Innovation, Supamas Issarapakdee, has mobilized the Office of the Consumer Protection Board (OCPB) to address complaints regarding a predatory 'free cream' marketing tactic. This initiative aims to protect consumers who were misled by promotional offers that resulted in unexpected financial burdens.
According to the official report, the OCPB successfully facilitated a mediation process between the affected consumer and the business entity involved. The intervention proved highly effective, with the consumer receiving a full refund of 85,000 baht within a single day.
For residents and travelers in Thailand, this case highlights the importance of exercising caution when encountering aggressive 'free' product promotions, which may involve hidden costs or deceptive sales practices. While this specific instance was resolved quickly through government mediation, it serves as a reminder to verify the legitimacy of promotional offers before providing personal or financial information. It remains to be confirmed whether this specific case is part of a larger, organized network of similar scams or an isolated incident. Those who encounter similar issues are encouraged to contact the OCPB for guidance on their consumer rights.