Health
‘Mor Prom’ Platform Addresses Over 16,000 Service Inquiries
The Thai digital health platform 'Mor Prom' has processed 16,346 user inquiries, revealing that 35.8% of reported service issues were verified as actual medical encounters.
According to a report by Matichon Online on August 22, 2026, the 'Mor Prom' digital health platform has concluded an investigation into 16,346 user-submitted inquiries regarding medical service records. The platform’s review process determined that 35.8% of these cases corresponded to actual medical services received by the users. Furthermore, the investigation confirmed that actual disbursements were processed for two specific service items.
For residents and long-term visitors in Thailand who utilize the Mor Prom system for health tracking or digital certification, this update highlights the platform's ongoing efforts to reconcile digital records with actual clinical activity. Ensuring that your digital health history accurately reflects your medical visits is important for maintaining correct records for insurance or future healthcare needs.
While the platform has successfully addressed this batch of inquiries, the report does not specify the nature of the remaining cases or whether further technical adjustments are planned to improve record-matching accuracy. Users who have previously submitted inquiries regarding discrepancies in their health data may wish to check their status on the platform. As this is an administrative update regarding data reconciliation, individuals should continue to monitor official announcements from the Ministry of Public Health for any changes to how health records are managed or displayed.